Customer Research SpecialistFOR CUSTOMER SUCCESS TEAM
At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!
Our Customer Success team is focused on supporting our enterprise clients that buy our beacons in bulk and have them set up at scale in real-life deployments: from museums, to airports, to retail markets, to offices. Customer Success encompasses all of our business development, and are located in both our New York and Kraków, Poland offices.
They make sure these clients have everything they need in scaling up their projects, and maintaining their structure as the technology advances and iterates. The team consists of business and account managers, customer research specialists, data analysts, and sales engineers.
Jonathan was born in Panama, he is a volcano of energy, spreading news about beacons worldwide and motivating his team to seal deals. He works with an interdisciplinary team, including:
What will you be doing?
You will be responsible for analyzing customer data from different perspectives and summarizing it into new useful information to increase revenue, cuts costs, or both.
You will examine carefully and in detail our internal customer databases in order to cluster, meta tag and visualise customer data.
You will gather information on potential customers in order to prioritise the leads, qualify them for corresponding products and distribute between multiple sales offices securing high conversion rates.
You will identify patterns in sales data suggesting changes in sales process and developing automation. You will work closely with our E-Commerce team in order to analyze and improve customer acquisition process.
You will create funnel presentations and data driven reports to present the relevant requested data to stakeholders.
What skillset do we expect?
BS/MS in relevant area with previous related experience, or an equivalent combination of the twos
Thorough understanding of marketing elements (including traditional and digital marketing) and customer research methods and methodologies, statistical and analytical techniques
Strong quantitative and qualitative analysis skills
Solid analytical skills and high attention to detail
Experience working within cross-functional teams
Exceptional interpersonal communication skills, both written and verbal
Proficient utilizing data management toolse
Project management experience
Experience with Salesforce s
What do we offer?
The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.
A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.
Breakfast and Lunches
Healthy meals delivered daily for the whole team to enjoy together. Vegetarian options included!
Everyone owns a part of Estimote. This is our company!
Flexible working hours, family picnics - we want your family to love Estimote as much as you do.
We offer full coverage, top-of-the line private health insurance and benefits. Take care of yourself!
Office located in heart of Old Podgórze
Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.
In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.
The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.
We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!
On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.
What is our application process?
We take hiring very seriously and take great care to make sure there's a good fit for you and for us.
- 1. Try out some tasks in our application form. This helps give you a flavor of what working with us is like
- 2. We will call you and have a chat, and give you feedback on your tasks (we're massive believers in feedback)
- 3. Come and meet some more of the team for a couple of hours for an interview in our office.
- 4. We will give you some real tasks to accomplish at home. This part will give you and us a sign if we can get along.
- 5. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.
- 6. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!
- 7. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...
- 8. Welcome onboard! You've signed the contract and are now a member of the Estimote team!