Sales Engineer
FOR CUSTOMER SUCCESS TEAM

JD

At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!

Our Customer Success team is focused on supporting our enterprise clients that buy our beacons in bulk and have them set up at scale in real-life deployments: from museums, to airports, to retail markets, to offices. Customer Success encompasses all of our business development, and are located in both our New York and Kraków, Poland offices.

They make sure these clients have everything they need in scaling up their projects, and maintaining their structure as the technology advances and iterates. The team consists of business and account managers, customer research specialists, data analysts, and sales engineers.

Jonathan was born in Panama, he is a volcano of energy, spreading news about beacons worldwide and motivating his team to seal deals. He works with an interdisciplinary team, including:

Jacek

Jacek

Marta

Marta

What will you be doing?

You will ensure that whenever our Customers have a question related to the technical side of Estimote’s products, it is answered in the most clear and thorough way possible.

beaconconference kit

Technical Expert

You will help our Key Accounts to address the needs of Estimote’s Customers, both by providing technical support (onsite and remotely via email/slack) and taking part in technical calls to clear potential questions related to implementation.

Product Testing

You believe in importance of constant product tests, to be sure that everything we deliver to our Customers is of top notch quality and addressing the needs expressed in calls with Customer Success Team.

Solution Finder

You do not wait for someone to tell you that there’s need for help. Instead, you look how to use Estimote’s stack in order to build technical solutions to any potential bugs.

Sales Support

You believe that a great demo is essential to make sales process more smooth and efficient, and want to ensure it’s best quality by actively participating in preparing it for the sales team and creating quick mockups.

penlaptop

What skillset do we expect?

Must Haves:

  • Experience in technical support position

  • Very good English, both spoken and written

  • Project management is something that comes naturally to you

  • Extensive knowledge of product development process and software development principles

  • Excellent interpersonal and relationship building skills

  • Can-do attitude and proactive approach to responsibilities

  • Ability to adapt quickly and learn new skills

  • Entrepreneurial mindset when it comes to working with customers

Additional skills

Previous experience with Zendesk

Familiarity with technical writing

What do we offer?

The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.

Awesome office

A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.

Breakfast and Lunches

Healthy meals delivered daily for the whole team to enjoy together. Vegetarian options included!

Stock Options

Everyone owns a part of Estimote. This is our company!

Family friendly

Flexible working hours, family picnics - we want your family to love Estimote as much as you do.

Awesome garden

Work from a sun bed in our garden, and brainstorm in the open air. There are plenty of alternative spaces to work.

Health insurance

We offer full coverage, top-of-the line private health insurance and benefits. Take care of yourself!

Explore more

Office located in heart of Old Podgórze

Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.

Old chocolate factory

In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.

Estimote garden

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

Estimote garden

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote food
Estimote office
Estimote chocolate factory
Estimote garden

On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote kitchen

What is our application process?

We take hiring very seriously and take great care to make sure there's a good fit for you and for us.

  1. 1. Try out some tasks in our application form. This helps give you a flavor of what working with us is like
  2. 2. We will call you and have a chat, and give you feedback on your tasks (we're massive believers in feedback)   
  3. 3. Come and meet some more of the team for a couple of hours for an interview in our office.
  4. 4. We will give you some real tasks to accomplish at home. This part will give you and us a sign if we can get along.
  1. 5. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.
  2. 6. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!
  3. 7. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...
  4. 8. Welcome onboard! You've signed the contract and are now a member of the Estimote team!