Community Manager
FOR E-COMMERCE TEAM

Generic

At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!

The e-commerce team takes over when someone shows purchase intent. They make sure everything goes smoothly, from SEO to the website, through the purchase & payment flow to the timely delivery.

We get things done working in full-stack teams with end to end competencies like embedded systems engineers, mobile developers, UX and UI designers, and community managers.

Bartek is the leader of this team, supervising both manufacturing and shipping of our beacons. He works in an amazing team with:

Bartek F.

Bartek

Krzysiek

Krzysiek

Dominik

Dominik

Dawid

Dawid

Jessica B.

Jessica

What will you be doing?

You will be responsible for communicating with our customers on a daily basis, solving their problems and learning about their needs. You will then use this knowledge to drive improvements in our e-commerce flow to make the process much easier for our customers.

documents seo

Customer Relationship & Tickets Management

You’ll be communicating with our customers on a daily basis and will be making sure they get their orders on time. You’ll be leading them through the first steps of their Estimote journey and will be making sure they’re off to a great start!

Cross-team Cooperation

You’ll be working with shipping teams in Krakow and New York to make sure all orders are delivered smoothly. You’ll also be in touch with our administration team to handle payments, invoices and formalities.

Shopping & Shipping Improvement

You’ll be creating weekly overviews of the most pressing issues or questions that our customers face when ordering beacons. You’ll then work with your team to create new features and prioritize the right fixes.

Building Community Culture

As a part of the Community Guild, you will have impact on the way we communicate with our clients throughout the company. You will also have a chance to give regular presentations on the company events and raise awareness of the important issues.

ipad adwords

What skillset do we expect?

Must Haves:

  • You possess great communication skills and consider them one of your biggest advantages

  • You're great at figuring out what the real problems are

  • You easily connect with others and make them feel comfortable around you

  • You are well-organised, you master at juggling repetitive and creative work

  • You are passionate about tech and you are eager to learn plenty about the latest technologies

  • You are data-driven and can use data and trends to prioritize tasks and requests

  • You have a proactive attitude towards any challenges and are eager to tackle them one by one

  • You have impeccable English

  • You act fast and don’t postpone things that need to be taken care of

  • You never lose your calm and just carry on

  • You are motivated to get to the bottom of seemingly complex issues and seek mutual understanding with customers

  • You have experience in customer/community support or product management.

Nice to Haves:

You have experience in creating social media content: blog posts, guides, promotional articles, tutorials

You have experience in running events (hackathons, meetups, etc)

You have more than 1 year of experience in customer support / service

You speak any other foreign language except for English - the more, the better!

You have worked with helpdesk software

You managed a Twitter or FB account and have data to prove follower numbers and engagement

You are interested in e-commerce and can share your favorite e-com examples

You have basic Google Analytics Knowledge

What do we offer?

The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.

Awesome office

A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.

Breakfast and Lunches

Healthy meals delivered daily for the whole team to enjoy together. Vegetarian options included!

Stock Options

Everyone owns a part of Estimote. This is our company!

Family friendly

Flexible working hours, family picnics - we want your family to love Estimote as much as you do.

Awesome garden

Work from a sun bed in our garden, and brainstorm in the open air. There are plenty of alternative spaces to work.

Health insurance

We offer full coverage, top-of-the line private health insurance and benefits. Take care of yourself!

Explore more

Office located in heart of Old Podgórze

Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.

Old chocolate factory

In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.

Estimote garden

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

Estimote garden

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote food
Estimote office
Estimote chocolate factory
Estimote garden

On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote kitchen

What is our application process?

We take hiring very seriously and take great care to make sure there's a good fit for you and for us.

  1. 1. Fill out the online form and tell us a bit about yourself. Attach your resume and let us know why you would like to join Estimote.
  2. 2. We will call you and have a chat, and give you feedback on your tasks (we're massive believers in feedback)   
  3. 3. Come and meet some more of the team for an in-person interview in our chocolate factory.
  4. 4. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.
  1. 5. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!
  2. 6. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...
  3. 7. Welcome onboard! You've signed the contract and are now a member of the Estimote team!