Head of Community Management
FOR MANAGEMENT TEAM

John

At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!

Our Management, quite simply, are the leaders of the future: they give our employees the support and guidance they need to grow and develop as professionals. Management’s job is the steer the ship, lead and inspire the team, and then get out of the way so Estimoters can do what they do best.

They clear obstacles, and they keep the team inspired to progress. Management is a cross disciplinary team consisting of Directors, VPs, project managers and product owners, and PR specialists.

John is the leader of this team, he worked previously at Spotify. An experienced Agile Coach, he is passionate about modern communication methodologies.He works with an interdisciplinary team, including:

Kuba

Kuba

Ania

Ania

Marcin

Marcin

Piotr

Piotr

What will you be doing?

You will be responsible for creating company wide strategy and guidelines for all community managers to make sure we have outstanding customer experience.

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Create strategies

You will work closely with Community Managers in all product teams, monitoring CM trends, developing strategies, processes and tools to increase engagement and interaction within the company. You will measure data driven CM strategies and deliver measurable results.

Build Wider Community Engagement

You will drive high level community engagement and growth, attend (organize) offline community and networking events, build community partnerships in Krakow and internationally.

Develop teams

You will be working together with head recruiter to drive recruitment for community management roles. You will be designing community management trainings and onboardings, providing coaching to new Community Managers.

Own creating content

You will own creating content and our community distribution channel strategy. You will own our support channels strategy and execution. Owning opportunities to grow and scale deep relationships, social media engagement and listening to a community’s needs.

What skillset do we expect?

Must Haves:

  • A passion for helping others

  • Exceptional communication skills (written and verbal)

  • Strong listening and interpersonal skills

  • Ability to quickly grasp technical concepts, analyze problems and implement creative solutions

  • Self-starter with ability to work independently on multiple initiatives at the same time

  • Excellent project management skills

  • Fluent English

Additional skills

Technical background would be a plus

Experience in providing coaching within various organizations, departments, or programs and contributing to those

What do we offer?

The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.

Awesome office

A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.

Breakfast and Lunches

Healthy meals delivered daily for the whole team to enjoy together. Vegetarian options included!

Stock Options

Everyone owns a part of Estimote. This is our company!

Family friendly

Flexible working hours, family picnics - we want your family to love Estimote as much as you do.

Awesome garden

Work from a sun bed in our garden, and brainstorm in the open air. There are plenty of alternative spaces to work.

Health insurance

We offer full coverage, top-of-the line private health insurance and benefits. Take care of yourself!

Explore more

Office located in heart of Old Podgórze

Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.

Old chocolate factory

In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.

Estimote garden

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

Estimote garden

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote food
Estimote office
Estimote chocolate factory
Estimote garden

On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote kitchen

What is our application process?

We take hiring very seriously and take great care to make sure there's a good fit for you and for us.

  1. 1. Try out some tasks in our application form. This helps give you a flavor of what working with us is like
  2. 2. We will call you and have a chat, and give you feedback on your tasks (we're massive believers in feedback)   
  3. 3. Come and meet some more of the team for a couple of hours for an interview in our office.
  4. 4. We will give you some real tasks to accomplish at home. This part will give you and us a sign if we can get along.
  1. 5. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.
  2. 6. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!
  3. 7. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...
  4. 8. Welcome onboard! You've signed the contract and are now a member of the Estimote team!