Tech Community Manager
FOR DEPLOYMENT TEAM

Marcin M

At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!

The Deployment Team mixes science, fun, and meticulous hard work to make our tech seamless and magical. They are our in-house group of mad scientists, and they know everything there is to know about deploying and maintaining the physical infrastructure of beacons.

Deployment optimizes beacon placement for best possible signal coverage, builds upon our Indoor Location SDK, and walks our customers through the nitty-gritty of rolling out hundreds of beacons at scale. Our Deployment Team consists of technology evangelists, business and sales managers, software engineers, UX and UI Designers, and data scientists.

Marcin is the leader of this team. He is responsible for managing the group and making sure everyone is on track to succeed. He works with an interdisciplinary team, including:

Grzegorz

Grzegorz

Michal

Michał

Aga

Aga

What will you be doing?

You will take responsibility for building a strong community around Estimote by guiding our partners and customers through all the components of our stack, from low-level firmware, through mobile SDKs, to cloud APIs.

htc slack

Customer Relationship

You will be responsible for building and taking care of our community while utilizing your exceptional interpersonal skills. You will be constantly in touch with our customers and proactively gather feedback while promoting products and features within the community.

Ticket Management

On a daily basis you will be engaged with processing and solving customer support tickets using CRM software.

Product Development

You will take part in the product development process, by inspiring product managers to create new features and prioritize solutions that our customers request or need.

Community Events

We will expect your help in making sure our community events are running smoothly, as you are the person who knows exactly what customers expect.

Social Media

You will manage our social media presence and create social media content, ensuring our partners and customers are informed on where products stand.

beacon stickeslaptop zen

What skillset do we expect?

Must Haves:

  • Your technical background is strong enough to provide excellent customer support on software development issues.

  • You know what mobile SDKs and RESTful APIs mean and can read code easily.

  • You have strong knowledge of the software development process and understand development principles inside out.

  • You possess great communication skills and consider it one of your biggest assets

  • You easily connect with others, and make them feel comfortable around you

  • You are well organized

  • You have impeccable English language skills

  • You act fast, reliably, and enthusiastically in taking care of our community of developers

  • You never lose your calm, and just carry on

  • You’re good at getting to the bottom of seemingly incomprehensible issues, and reach a mutual understanding with your customers

  • You are passionate about technology, and can discuss it for hours

  • You have more than 1 year of experience in customer service

  • You have worked with CRM software (Zendesk would be preferable)

  • You have hands-on knowledge of constructing e-mail campaigns with platforms such as MailChimp, SendPulse or FreshMail

  • You manage a Twitter or FB account, and have data to prove follower numbers and engagement

Additional skills

Previous technical experience

Experience in creating social media content: blog posts, guides, promotional articles

Any non-English language is a plus - the more, the better!

What do we offer?

The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.

Awesome office

A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.

Breakfast and Lunches

Healthy meals delivered daily for the whole team to enjoy together. Vegetarian options included!

Stock Options

Everyone owns a part of Estimote. This is our company!

Family friendly

Flexible working hours, family picnics - we want your family to love Estimote as much as you do.

Awesome garden

Work from a sun bed in our garden, and brainstorm in the open air. There are plenty of alternative spaces to work.

Health insurance

We offer full coverage, top-of-the line private health insurance and benefits. Take care of yourself!

Explore more

Office located in heart of Old Podgórze

Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.

Old chocolate factory

In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.

Estimote garden

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

Estimote garden

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote food
Estimote office
Estimote chocolate factory
Estimote garden

On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

Estimote kitchen

What is our application process?

We take hiring very seriously and take great care to make sure there's a good fit for you and for us.

  1. 1. Try out some tasks in our application form. This helps give you a flavor of what working with us is like
  2. 2. We will call you and have a chat, and give you feedback on your tasks (we're massive believers in feedback)   
  3. 3. Come and meet some more of the team for a couple of hours for an interview in our office.
  4. 4. We will give you some real tasks to accomplish at home. This part will give you and us a sign if we can get along.
  1. 5. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.
  2. 6. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!
  3. 7. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...
  4. 8. Welcome onboard! You've signed the contract and are now a member of the Estimote team!